FAQ
WiFi phone bell does not ring.
- Check whether phone is corretly installed.
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Check whether wireless LAN information includes the name of the LAN in MENU, Settings, and My Phone Info. -
Check whether WiFi Phone battery has been charged. -
Check whether it is et to Mute in Menu, Sounds, and Ringtone.
The screen of WiFi phone is not clearly shown
- Adjust brightness using MENU, Screen, Set lighing, and LCD Brightness.
WiFi Phone shows poor call condition during calls
- Check whether it is too far from AP.
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Electric waves might have become weak due to obstacles such as walls, or electro magnetic disturbance might have taken place. Turn off the power of AP, and on again in 3 seconds. -
If volume is low, adjust it properly.
Newly purchased WiFi phone does not work
- Check whether it is correlty installed.
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Check whether it is connected to AP. -
You can check it in MENU, Settings, and My phone info. and WLAN info.
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Check whether it shows any error messages when the power of WiFi phone has been turned off and on. -
Check whether battery is fully chared.
WiFi phone cannot start
- Check whether it is correctly installed.
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Check whether battery is fully chared. -
Press the power button of WiFi Phone. -
If it shows no response to that, remove battery, and install if again.
ICW-1000G 2020 wrong date and time issue
Critical issue has been found on ICW-1000G software, failing to display right date of 2020. We noticed this issue has shown to all of ICW-1000G that has been released. You can download and upgrade to new firmware 'icw1000_20200102_v1.01.07.zip' at our support page for correcting it. We deeply apologize for inconvenience.